FAQ

  • How can I track my order?

    Once your order ships, you will receive a confirmation email with all the details and a tracking number, through which you can follow the shipment at www.fedex.it

  • When will my order be shipped?

    Usually, logistics prepares the shipment of your order within 3-5 business days after your purchase. The timing may vary based on the daily influx of orders.

  • When will my order be delivered?

    Your order will be prepared by our warehouse in 3-5 business days and will be delivered to the courier company. Please consider that external factors such as postal or courier delays, logistical problems, adverse weather conditions or the inability to access the address indicated, may affect the timeliness of delivery.
    The courier makes deliveries on working days (with the exclusion, therefore, of Saturdays, Sundays and local or national holidays) from 9:00 to 18:00.
    Once the order has been placed, it will no longer be possible to change the shipping address.
    Any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.

  • I have checked the status of the shipment, and I have encountered problems. how should i do?

    Our couriers do their best to ensure that you receive your order on time and above all intact. Despite the attention, however, we cannot rule out the possibility of exceptions.
    If the tracking number highlights a problem with the delivery of your package related to the shipping address, you can contact the FedEx courier directly for further information at 199.151.119.
    If, on the other hand, the courier needs our help, please get in touch with our Customer Service no later than 14 days from the shipment of the package.

  • What happens if the courier does not find me at home at the time of delivery?

    In case of non-delivery, the courier leaves a notice of passage on the intercom / in the mailbox, notifying the recipient of the passage. A second step is automatically rescheduled on the next business day. If the recipient is still absent, the shipment is kept in the local branch for 5 working days. In the absence of collection within this time frame, the package is automatically returned to logistics.

  • What to check upon delivery?

    At the time of delivery, the customer is required to check:
    – that the number of packages delivered corresponds to what is indicated in the transport document;
    – that the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps);
    – any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected.
    – any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days of delivery, according to the procedures set out in this document

  • What are the accepted payment methods?

    It is possible to choose between the following payment methods:

    CREDIT CARD
    Once the type of card has been selected, it is necessary to enter the complete number of the credit or prepaid card without spaces, the expiration date, the security code (CVV / CVC) on the back of the card and the name and surname of the cardholder. paper. The accepted credit or debit cards are Visa, Visa Electron, CartaSi, PostePay, Mastercard and American Express. The amount of the order will be blocked on the card and charged only to the invoice of the order. In case of cancellation of the order, the blocked amount will be automatically released. Unblocking times may vary depending on the credit institution issuing the card used.

    PAYPAL
    You need to log into your PayPal account to proceed with the payment and validate the shipping address. Based on the customer’s choice, the amount will be charged to the credit card linked to the PayPal account or directly to the account balance.

    CASH ON DELIVERY
    For shipments to Italy, it is also possible to pay for the order on delivery in cash. Payment must be made exclusively with cash upon delivery of the purchased products. Cash on delivery involves an additional expense of € 5.00 charged to the customer for collection costs. Cash on delivery can only be paid for purchases of less than € 999.99.

  • Will I have to pay customs fees?

    Any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.

  • Is the return free?

    The return is free for Italy and is organized directly by our Customer Service. Once your return request has been approved, you will receive the label via email from the DHL courier.

  • How does the return procedure work?

    Return procedure for users:
    Send an email to sales@jcgorreri.it with a description of the request and motivation attached.
    You will receive an email with the confirmation of taking charge of your return request, then you will receive a second email from our Customer Service (within 2 working days) with the return authorization and the relative indications.
    This email does not contain the label, it will only have to be printed and placed inside the package. Once the return is approved you will receive a separate email directly from the FedEx courier with the prepaid label that we ask you to print and apply on the outside of the package. Make sure you check the spam box. The courier will then pass by to collect the package within 2 working days from the dispatch of the labels.

    Once the package has been received and the quality checks have been completed, the Customer Service will communicate the authorization of the refund.
    This could take a few days, depending on the warehouse workload.

  • When will i be refunded?

    If the conditions of the returned product meet the requirements, you will receive a confirmation e-mail and the refund will be made within 14 days of quality control, on the same payment method used during the purchase. In case of cash on delivery, you will be asked to provide us with the IBAN code and the account holder, by email, to proceed with the transfer.

  • My product is defective, what should I do?

    To submit your return request by default, please contact our Customer Service by email or by telephone. You will be asked for your order number and some photos of the product, where the defect is clearly visible.

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